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When
I started writing help desk software it was naturally geared towards IT
Support Staff. I have been a Local Area Network Administrator for
many years and first developed software for my own use. However,
I soon learned that many organizations were using my IT Help Desk
Software for more generic customer support. I remember one
customer in particular who wrote me that they liked the software, the
price was right, and they just didn't use what they didn't need.
Gradually
I added software that did not include the stuff they didn't need. QUAD
Help Desk © (QUick And Dirty Help Desk) has proved very popular because
it deals only with callers and calls from customers. The
integrated HTTP Server is also very easy to setup and use so many
customers use that program. However, Proactive Customer Support ©
is popular with those who needed a more robust web page interface that
they could set up with an ISP.
While now I have a
variety of software for generic customer support they all have one or
two things in common: 1) the price is still right and 2) they are easy
to learn and use.
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